This Privacy Policy explains what personal information ace super collects from Filipino players, how we use it, and the rights you have over your own data. By using our platform at acesuper.pro, you agree to the practices described here.
Last updated: 2025. Applies to all registered players in the Philippines.
When you register an account with ace super, we collect personal details including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a government-issued ID or other supporting documents to confirm your eligibility as a player in the Philippines. We automatically collect certain technical data when you use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect sensitive personal information beyond what is strictly necessary to operate your account and comply with applicable legal obligations. All data collection is conducted transparently and in accordance with the Data Privacy Act of 2012 of the Philippines.
The personal information you provide is used primarily to create and manage your ace super account, process your financial transactions, and verify your identity as required by Philippine regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Your gameplay and transaction data help us detect and prevent fraudulent activity, money laundering, and any misuse of the platform that could harm other Filipino players. We may use aggregated, anonymised data to analyse platform performance, improve our game offerings, and better understand how players in the Philippines interact with our services. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers and updates — you can opt out of these at any time through your account settings. We will never use your personal data for purposes that are incompatible with those stated in this Privacy Policy without first obtaining your explicit consent. Any profiling or automated decision-making that significantly affects your account will always be disclosed to you clearly and in advance.
ace super does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when compelled by a valid legal order or to comply with anti-money laundering obligations. If ace super undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with other players or make any personal information publicly visible on the platform without your explicit consent. All third-party partners we work with are required to maintain data protection standards consistent with applicable Philippine law. You may request a list of the categories of third parties with whom your data has been shared by contacting our support team.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory obligations. Account activity logs and technical data are kept for a shorter period and are regularly reviewed and purged in accordance with our internal data retention schedule. If you request account closure, we will deactivate your account promptly and begin the process of deleting or anonymising personal data that is no longer required for legal or compliance purposes. Certain data may be retained in anonymised form for statistical and analytical purposes even after your account is closed, as this data cannot be used to identify you. You have the right to request confirmation of how long specific categories of your data will be held, and we will respond to such requests within a reasonable timeframe. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant with the latest regulatory guidance in the Philippines.
Under the Data Privacy Act of 2012 of the Philippines, you have the right to be informed about how your personal data is collected and processed, and to access a copy of the personal information we hold about you at any time. You may request corrections to any inaccurate or incomplete personal data associated with your account, and we will action such requests promptly. You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes, and to withdraw any consent you have previously given without affecting the lawfulness of processing carried out before the withdrawal. If you believe your data has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also request the erasure or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact our support team using the details provided in the footer of this page. We are committed to responding to all data rights requests within 30 days of receipt.
ace super uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to provide a smoother experience when you return to the site on your mobile device or browser. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as login sessions and account security. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise — this data is collected in aggregated form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable privacy standards and player expectations in the Philippines. For a full list of the cookies we use and their purposes, please contact our support team.
ace super employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction at every stage of data processing. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and financial details remain protected during every session. We maintain strict internal access controls so that only authorised personnel with a legitimate business need can access your personal data, and all such access is logged and audited regularly. Our platform infrastructure is hosted on secure servers with continuous monitoring for intrusion attempts, unusual traffic patterns, and other potential security threats. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes prescribed by law. We conduct regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for all Filipino players on our platform.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer to players in the Philippines. When material changes are made, we will notify you through a prominent notice on the platform or via the contact details associated with your account before the changes take effect. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether an update has been made since your last visit. Continued use of the ace super platform after any updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and may request account closure. We encourage you to review this page periodically to stay informed about how we protect your personal information. Previous versions of this policy are available upon request from our support team.
If you want to know more about how ace super handles your personal information, our FAQ page covers the most common questions from Filipino players. You can also review our Terms and Conditions or visit our Responsible Gaming page for more on how we look after our players.